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Infographic: Power to the Patients!
View the Infographic Clinical services are only one part of the Patient/Provider relationship. The care given in helping the patient understand and meet their financial obligation is a critical component for building patient loyalty.
Case study
Case Study: Midwest Community Hospital
The Midwest Community Hospital case study highlights how prioritizing personalized interactions and relationships can lead to higher patient satisfaction and better financial results. View the Case Study
Articles
Defining and Benchmarking World-class Customer Service
Ron Jones, Director of Operations, Revenue Enterprises As Seen In Healthcare IT Today Benchmarks are a hallmark of quality in both clinical and nonclinical healthcare processes. However, customer service as part of patient satisfaction is one area where there is no agreed-upon benchmark. The COPC (Customer Operations Performance Center), a global leader in contact center […]
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Infographics
Infographic: Power to the Patients!
View the Infographic Clinical services are only one part of the Patient/Provider relationship. The care given in helping the patient understand and meet their financial obligation is a critical component for building patient loyalty.
Case study
Case Study: Midwest Community Hospital
The Midwest Community Hospital case study highlights how prioritizing personalized interactions and relationships can lead to higher patient satisfaction and better financial results. View the Case Study
Articles
Defining and Benchmarking World-class Customer Service
Ron Jones, Director of Operations, Revenue Enterprises As Seen In Healthcare IT Today Benchmarks are a hallmark of quality in both clinical and nonclinical healthcare processes. However, customer service as part of patient satisfaction is one area where there is no agreed-upon benchmark. The COPC (Customer Operations Performance Center), a global leader in contact center […]
White paper
Have a Heart: 4 Ways to Improve the Patient Financial Experience
The vast adoption of high-deductible health plans has completely changed the typical provider’s payer mix. Today, Medicare represents just 18.9% of a hospital’s payer mix, while Medicaid represents 13.5%.1 Self-pay and private insurance now make up 68.9%, making it the largest payer group, responsible for $759 billion in net patient revenue.
Articles
Making it Easier For Patients to Pay is a Win-Win for Patients and Hospitals Alike
Self-pay and private insurance comprise 68.9% of the typical hospital’s payer mix, representing $759 billion in net patient revenue. The self-pay portion of that amount continues to grow as the adoption of high-deductible health plans continues. This means hospitals must get better at collecting from patients. That, however, is becoming increasingly challenging as a growing […]
Infographics
Infographic: Enhancing the Patient Financial Experience to Improve Financial Sustainability
With medical debt soaring, it is critical to understand the impact on patients and providers alike. Prioritizing compassion and education throughout the financial journey helps improve patient satisfaction, loyalty and financial results.
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